Return Policy

Effective Date: October 22, 2024
 

At Give Bliss Media Inc., we are committed to providing quality products and services that empower faith-driven entrepreneurs. Your satisfaction is our priority, and we aim to ensure that our products and services meet your expectations. This Return Policy outlines our policy regarding returns, refunds, and exchanges.

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1. General Policy Overview

Given the nature of our digital products and services, most purchases are non-refundable. We do not offer returns or exchanges for digital products once they have been accessed, downloaded, or delivered, except as required by law or under specific circumstances outlined below.

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2. Eligible Products for Return or Refund

While the majority of our digital products are not eligible for return, refunds may be considered for the following situations:

2.1. Technical Issues

If you encounter technical difficulties that prevent you from accessing or using our digital products or services, we will work to resolve the issue promptly. If the problem cannot be resolved, you may be eligible for a partial or full refund.

2.2. Defective Products

If a digital product is defective or corrupted upon download, we will replace it at no additional cost. If the issue persists and cannot be resolved within 7 days, you may be eligible for a refund.

2.3. Unauthorized Purchases

If you suspect an unauthorized purchase has been made using your account, please notify us immediately at contact@giveblissmedia.com. We will investigate the matter and, if confirmed, process a refund.

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3. Non-Refundable Items

The following products and services are not eligible for return or refund:

• Downloaded or Accessed Digital Products: Any e-books, guides, courses, or workbooks that have been accessed, downloaded, or used.

• Completed Services: Consulting sessions, coaching calls, or any custom services that have been fully rendered.

• Gift Cards or Coupons: Gift cards or promotional coupons are non-refundable and non-transferable.

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4. How to Request a Return or Refund

If you believe you are eligible for a refund based on the criteria outlined above, please follow these steps:

4.1. Contact Customer Support

Send an email to contact@giveblissmedia.com with the following information:

• Your full name and contact details

• Order number or transaction ID

• Product or service name

• Description of the issue (including screenshots, if applicable)

4.2. Response Time

We aim to respond to all return or refund requests within 3 business days. Our team will assess your request and may require additional information to process it.

4.3. Refund Approval

Once your return request is reviewed and approved, refunds will be processed within 7-10 business days. Refunds will be credited to the original payment method. You will receive an email confirmation once the refund is processed.

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5. Exceptions and Special Cases

In some cases, we may offer store credit or an exchange rather than a refund. Store credit may be used for any future purchase of products or services available on our website. Requests for exceptions will be considered on a case-by-case basis.

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6. Changes to Return Policy

We reserve the right to update or modify this Return Policy at any time. If changes are made, we will notify you via email or through our website. Continued use of our products and services after any changes indicates acceptance of the revised Return Policy.

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7. Contact Information

For questions about this Return Policy, please contact us at:

Give Bliss Media Inc.
Email: contact@giveblissmedia.com
Phone: 902-620-9417
Address: 2480 Fort Augustus Rd, Glenfinnan, PE C1B 0Z9, Canada